We are SEBI Registered Research Analyst:(SEBI NO.INH000023445) Investment/Trading in Securities Market is subject to market risk. Read all the related documents carefully before investing. Please read document of our privacy policy, terms of use & disclaimer on our website. We do not provide any guaranteed or assured return services, profit sharing services, Demat Account services, Investment related services or any other services which are not mentioned at our website.
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Grievance Redressal Process

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐ to‐ Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

The Grievance Redressal policy follows the following principles:

  • Investors will be treated fairly at all times
    • Complaints raised by Investors will be dealt with courtesy and in a timely manner
    • Queries and Complaints will be treated efficiently and fairly.

The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.

The Research Analyst has a dedicated Client Servicing Team which is responsible for timely and prompt communication with our clients, while having an open attitude towards service recovery, and providing alternate solutions to investors, thus ensuring healthy relationships with our clients. The Client Servicing Team is headed by Mr. Rahul Rai (sindhujaresearchservices@gmail.com) (info@sindhujaresearch.com).

Grievance Redressal Mechanism

 Client’s queries / complaints may arise due to lack of understanding, or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation ,clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

1.Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team. Alternatively, the Investor may call on +91 .9406834941

2.Direct Link to register your complaint: https://form.jotform.com/sindhujarresearchcomplaint

A letter may also be written with their query/complaint and posted at the below mentioned address.
E-11 Shankeshwar City, Aurobindo Hospital Jakhya, Hanuman Mandir Jakhiya, INDORE, MADHYA PRADESH, 452001

3.Clients can write to the support team at support@sindhujaresearch.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Research Analyst.

4.In case you are not satisfied with our response you can lodge your grievance with SEBI at
http://scores.gov.in or you may also write to any of the offices of SEBI.For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.

2.Please do not opt for service or make any payment without filling KYC details on our website as it is your responsibility as well and it is also important for you to get right advice and services.

3.We do not accept part payments against any of our services, in case if any short or excess amount is paid against any of our services mentioned on our website then the number of days for opted service will be adjusted according to actual service fees.

4.Trading and Investment in Security & Commodity Market is subject to Market Risk, please note that your capital is at RISK.

5.Please do not make payment via Cash or payment gateway, kindly do the payment only through direct credit in Sindhuja Research Services account VIA NEFT/RTGS/IMPS/UPI or by account payee cheque or DD.

6.Past Performance & Records of advice do not guarantee future profit or Future Performance.

7.Before taking any Sindhuja Research Services services or recommendations clients should go through all the Policies, Disclaimer, and Disclosure and Terms & Conditions.

8.Sindhuja Research Services provides a fee only service for products/plans which are mentioned on our website and we do not have any telegram or personal Whatsapp facilities for services and communication.

9.We do not offer products/services which are not mentioned on our website for example Guaranteed or Assured Returns Services, Profit or Loss Sharing, Portfolio Management, Bucket Trading or loss recovery, lock in period or Demat Account Services etc.

10.If any person communicate you about any such services kindly call us immediately on +91 9406834941 or email us at info@sindhujareserch.com

11.If any person mislead you or guide you to deviate you from all these important points then call us immediately on +91 9406834941 or email us at info@sindhujaresearch.com

12.Our SEBI Registration number is: INH000023445

13.If you are not satisfied with our complaint resolution system. You may lodge your complaint to SEBI’s SCORES Portal after a 30 days period. link https://scores.gov.in/

14 SEBI Local Office Address: 305, 3rd Floor, Satguru Parinay, AB Rd, Opposite C-21 Mall, Indore, Madhya Pradesh 452010

15. Please note : We have a single official whatsapp no.+919406834941. Please do not entertain any communication from any other whatsapp number.

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